Refund and Returns Policy
Effective Date: 05/04/2024
1. Overview
At Pegasiz Digital, we take pride in providing high-quality digital products. Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once a purchase is completed. Please review our refund policy carefully before making a purchase.
2. Non-Refundable Products
All digital products sold on our website, including but not limited to eBooks, software, templates, graphics, and any other downloadable content, are non-refundable. Once you have gained access to the digital product, whether by download or another means, the sale is considered final.
3. Exceptions to the Refund Policy
While we do not generally offer refunds, exceptions may be made in the following circumstances:
- Technical Issues: If you experience technical difficulties that prevent you from accessing or using the digital product, and our support team is unable to resolve the issue, we may, at our sole discretion, offer a refund or exchange.
- Duplicate Purchase: If you accidentally purchase the same product more than once, we may, at our discretion, offer a refund for the duplicate purchase.
4. How to Request a Refund
If you believe you qualify for a refund under the exceptions outlined above, please contact our support team within 7 days of your purchase. To request a refund, please provide the following information:
- Your full name
- Order number
- Reason for the refund request
- Any supporting documentation or screenshots
You can contact us via email at support@pegasiz.com or through our contact page at https://shop.pegazee.com/contact/. We will review your request and respond within 5 business days.
5. Chargebacks
If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, you will be in violation of this refund policy. We reserve the right to dispute any chargebacks and take appropriate legal action.
6. Changes to This Refund Policy
We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
- Email: support@pegasiz.com
- Contact Page: https://shop.pegasiz.com/contact/